Shipping policy

SHIPPING POLICY

Last Updated: 28 September 2026

Thank you for shopping with MK Providers.

1. Shipping Locations

We currently deliver orders to addresses within the United Kingdom.

Some products may have specific delivery restrictions, which will be shown on the relevant product page or during checkout.

2. Processing Time

Orders are normally processed within 1–3 working days after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next working day.

3. Delivery Times

Estimated UK delivery time is generally:

Standard Delivery: 3–7 working days after dispatch.

Delivery times are estimates and are not guaranteed. Delivery may take longer during busy periods, public holidays, adverse weather, courier disruption or other circumstances outside our reasonable control.

4. Shipping Charges

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Where free delivery is offered, the applicable product or order will clearly indicate that free shipping is available.

5. Order Tracking

Where tracking is available, customers will receive tracking information by email after their order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed to the courier.

6. Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

If an incorrect address is provided and the parcel cannot be delivered, additional delivery charges may apply where the parcel needs to be re-sent.

7. Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us at:

Email: [Insert business email]

We will investigate the delivery with the relevant courier or fulfilment provider.

Please allow reasonable additional time for courier investigations before a replacement or refund is issued where appropriate.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible and provide photographs of the packaging and product.

We will review the issue and, where appropriate, arrange a replacement or refund in accordance with our Returns & Refunds Policy and applicable UK consumer law.

9. Third-Party Fulfilment

Some products may be supplied and dispatched by third-party suppliers or fulfilment partners.

This means that delivery times, courier services and dispatch locations may vary between products.

Where relevant, the estimated delivery information will be displayed on the product page or at checkout.

10. Delivery Delays Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, including:

  • Courier delays
  • Severe weather
  • Strikes or industrial action
  • Public holidays
  • Customs or border delays
  • Incorrect or incomplete delivery information
  • Other unforeseen circumstances

Such delays do not affect any statutory consumer rights that cannot legally be excluded.

11. Contact Us

If you have questions about your delivery, please contact:

MK Providers
Email: kashifayoub234@gmail.com
Website: https://mkproviders.myshopify.com/

We will do our best to assist you with your order.

Last Updated: 28 September 2026